Sustainability

Environment, social and governance framework (ESG)

OTP Bank aims to be a responsible financial partner and a trusted member of the community, promoting sustainable growth and inclusion in all areas of activity. Through its ESG Strategy, the bank supports global efforts to combat climate change, promote social equity and ensure transparency in governance, creating long-term value for clients, partners, and communities.

ESG Strategy

OTP Bank’s ESG strategy provides a framework for responsible practices that shape the bank’s vision and guide the way it serves clients, supports employees and invests in communities. This strategy defines clear objectives and ambitious targets in three key areas—environmental responsibility, social impact and governance—aligned with OTP Group’s objectives and the specific needs of Moldova.

OTP Bank Moldova, part of OTP Group, recently named the best bank for sustainability transparency, aligns its ESG strategy with the European legislative framework in the field and the Group’s priorities: decarbonization of its own operations, diversification of the green loan portfolio and transparency.

Environmental impact

OTP Bank is committed to reducing emissions and its carbon footprint, supporting customers with green financing solutions and promoting the transition to a low-carbon economy. Efforts include integrating climate risk assessments into credit assessments, offering products that support green investments, and setting ambitious targets for reducing its own carbon emissions.

Social impact

The Bank’s approach to social responsibility emphasizes inclusion, accessibility and empowerment. OTP Bank promotes financial education and equal access to financial services, with a particular focus on disadvantaged communities and small businesses. The bank promotes a culture of diversity and respect in the workplace, creating an environment in which employees can thrive. Its programs encourage community engagement, human rights and local economic growth, contributing to the creation of shared value for all.

Governance and transparency

Trust is the foundation of OTP Bank’s relationships with its clients, partners and the communities it serves. The Bank adheres to strict governance standards, including risk management and ethical business practices. Transparent reporting practices keep stakeholders informed about OTP Bank’s progress and reflect a proactive approach to compliance and engagement.

Results and Awards

Our objectives

Responsible financial partner

Integrating ESG criteria into lending policies, with the objective of aligning the bank's portfolio with sustainability standards.

Green Finance and Responsible Lending:

- Development of green products and processes.
- Improved access to financial products and services for SMEs and clients from socially vulnerable groups.
- Products and services to facilitate the transition to investments in a green and sustainable economy.
- Adoption of active ESG risk management.
- Financing sustainable businesses in agriculture through the “AgroFabrica” program.

Access to financial services:

- 100% of OTP Bank branches are accessible.
- Mobile banking / remote access to banking services.

Responsible social actor

An approach that supports environmental transition and social well-being:

Setting clear goals for greening operations, including reducing emissions.
Continued support for local communities by developing corporate social responsibility projects in the areas of financial and entrepreneurial education, promoting art and culture, sports and health.

Responsible employer

A diverse and motivated employee community:

OTP Bank invests in a culture of inclusion: implementation of the Women's Empowerment Principles, inclusion of vulnerable groups in accordance with the Code of Ethics.
Professional and personal development programs:
- Continuing professional training within the OTP Bank Training Center.
- Leadership Academy.
- International Women Network.
- Long-term partnerships with educational institutions in Moldova.

Commitment to sustainable development goals

As part of its ESG commitment, OTP Bank aligns its initiatives with the United Nations Sustainable Development Goals (SDGs). In doing so, the bank contributes to sustainable growth that has a positive impact on the environment, society and the economy.