Dear Customer,

We are alerting you about the increase in bank card fraud and urge you to treat with suspicion any call/message requesting your card details, personal details, security passwords or activation/ enrollment codes received via SMS, either through social media, messaging services, merchant websites or phone calls made by fraudsters fraudulently on behalf of the bank.

OTP Bank comes with some recommendations to prevent bank card fraud:

- be wary of phone calls from unknown numbers or received via messaging apps, as well as messages received via email or SMS;
- do not share with anyone your security passwords received by SMS and passwords in mobile banking applications;
- be wary of low-price advertisements and guaranteed-profit investment offers;
- avoid accessing dubious links received;
- do not register on different platforms if you do not know how secure they are;
- pay particular attention to fake multimedia content, deepfakes (video or audio content forged using deep learning and artificial intelligence (AI) technologies), to avoid spreading misinformation or falling victim to scammers;
- check your transactions regularly, using OTP Internet/Mobile Banking or request OTP SMS Banking for alerts.

The bank NEVER and under NO CIRCUMSTANCES asks for personal data, card details and security passwords.

Be vigilant! And if you have been a victim of attempted fraud, inform the bank's representatives immediately by calling the Contact Center on +373 22 256 456 and request that your card be blocked.